We take pride in the service we offer to our customers. We’ll do everything we can to make things right. If you have a complaint, please get in touch.

How we handle complaints

  • Get in touch with us by phone or email and your complaint will be acknowledged, investigated and responded to.
  • Acknowledgment is within two working days.
  • If required, a response will be within twenty working days.



Phone: 0333 200 2064

If you’re not happy with the outcome

If you are unsatisfied with our response, you can contact the Independent Complaints Advocacy Service (ICAS) who can help if you feel you have not had the service expected.

ICAS is independent of the NHS, confidential and free.