This article is part of our Patient Story series, contributed by Marie.
1. Why did you decide to have your chosen scan?
I was having real trouble breathing and was referred by my GP for an urgent echo scan, but after waiting 2 weeks my referral still hadn’t arrived. I had heard about Vista Health through a friend, so I visited your website and contacted you directly. Within minutes my referral was arranged and my scan was booked for the next day.
2. How easy was it to book an appointment?
So simple, I wish I knew about Vista before. It took minutes over the phone with a really lovely lady called Holly. She was so helpful and understanding. Excellent customer service.
3. Describe the service you experienced
The service was better than I could ever have imagined. What you need at times like this, especially when you’re unwell and scared is somebody who understands and just wants to help. Vista were amazing at this.
4. How was your interaction with the staff?
All the staff, from the Patient Care Team on the phone to the lady who did my echocardiogram were just so friendly and professional. They made me feel welcome and comfortable from the very start.
5. What treatment did you receive after the scan and what did it involve?
I’ve since had a cardiac CT scan and am now under the care of a Cardiac Consultant and have been given a new prescription in the meantime. I just don’t know how long this would have taken without Vista Health.
6. How has using Vista Health’s service benefitted your life?
I’m now under the care and receiving the treatment I needed. Not being able to breathe properly is so scary, and whilst it’s taking a while to get back to normal it means so much to me to be able to do some of the things I did before.
7. On reflection, would you recommend Vista Health’s service to others?
Without hesitation, and already have. I just wish I knew about you before. Even my own GP has asked for your details so he can offer your services to his patients if they need it. He was very impressed too!
8. Thanks for sharing your experience. Is there anything else you’d like to add?
Thank you for helping me at a time in my life when I needed it. You’ll never know how much of a difference you made to my life.