Echocardiogram Scan
Patient Experience Echocardiogram 03 July, 2024

Patient Experience: Marie's Story

Share this

This article is part of our Patient Story series, contributed by Marie.

 

1. Why did you decide to have your chosen scan?

I was having real trouble breathing and was referred by my GP for an urgent echo scan, but after waiting 2 weeks my referral still hadn’t arrived. I had heard about Vista Health through a friend, so I visited your website and contacted you directly. Within minutes my referral was arranged and my scan was booked for the next day.

 

2. How easy was it to book an appointment?

So simple, I wish I knew about Vista before. It took minutes over the phone with a really lovely lady called Holly. She was so helpful and understanding. Excellent customer service.

 

3. Describe the service you experienced

The service was better than I could ever have imagined. What you need at times like this, especially when you’re unwell and scared is somebody who understands and just wants to help. Vista were amazing at this.

 

4. How was your interaction with the staff?

All the staff, from the Patient Care Team on the phone to the lady who did my echocardiogram were just so friendly and professional. They made me feel welcome and comfortable from the very start.

 

5. What treatment did you receive after the scan and what did it involve?

I’ve since had a cardiac CT scan and am now under the care of a Cardiac Consultant and have been given a new prescription in the meantime. I just don’t know how long this would have taken without Vista Health.

 

6. How has using Vista Health’s service benefitted your life?

I’m now under the care and receiving the treatment I needed. Not being able to breathe properly is so scary, and whilst it’s taking a while to get back to normal it means so much to me to be able to do some of the things I did before.

 

7. On reflection, would you recommend Vista Health’s service to others?

Without hesitation, and already have. I just wish I knew about you before. Even my own GP has asked for your details so he can offer your services to his patients if they need it. He was very impressed too!

 

8. Thanks for sharing your experience. Is there anything else you’d like to add?

Thank you for helping me at a time in my life when I needed it. You’ll never know how much of a difference you made to my life.

 

Share this
Vista Health

Related services

Ready to start?

Find out more about what Vista Health can offer you. We’re the UK’s largest independent provider of specialist diagnostic services, and we offer a wide range of affordable scanning and screening services. We offer appointments seven days a week, at locations throughout the UK.

FROM THE BLOG

You may also be interested in

Everything you need to know. Explore our blog for insightful articles and the latest news, empowering you to make informed decisions about your health.

Frequently asked questions

If you’re about to begin a healthcare journey, you’re likely to have a few questions. We’ve tried to answer the most common queries here - but if you don’t find what you’re looking for, you can always ask one of our friendly patient care advisors.  

I don’t have any symptoms. Can I still book a procedure? 

Yes. Diagnostic healthcare can provide reassurance that all is well, and help you plan a healthy future lifestyle. 

Can I discuss my results? 

We offer a consultation service with GMC registered GPs to discuss your scan results. 


*20% consultation discount will be applied when booked together with your scan.

How much will diagnostic healthcare cost? 

Our diagnostic services start from as little as £75. 

What if I cannot refer myself? 

Self-referral is available in most circumstances. However, in some instances, we may need further clinical information. We will contact you if this is the case. If needed, we offer a virtual GP consultation service where we can provide you with a referral and a follow-up consultation to discuss results.

Can I refer myself? 

We accept self-referral in most cases. Self-referral allows you to take control of your own health with direct access to our own specialist diagnostic services. We also offer a GP consultation service to provide you with a referral if you need one.

When will I get my results? 

We aim to deliver all results within three working days of your appointment. If you have not heard from us within this timeframe, please contact us. 

How long will my appointment take?

It depends on the scan or screening you choose, but most appointments take less than 90 minutes. We ask you to arrive around 15 minutes before your scheduled appointment.  

How do I book an appointment?

For most services you can book online or by phone, and you don’t need a GP referral. Choose your service, your preferred location and a convenient date here.