Pricing and FAQs


Pricing & FAQs
 

At Vista Health we pride ourselves on transparency for all our patients. All published appointment prices include the reports and images (where relevant). The price you see is the price you will pay – there are no hidden or ancillary costs relating to your appointment.

Prices are subject to the day and time of your appointment, but you’re always in complete control of that and the quote will always be clearly explained when you book.

Please call our dedicated Patient Care team directly on 0330 127 7611 anytime to discuss further, they’d be delighted to help you further. Alternatively, for MRI scans, Ultrasound scans and Echocardiogams you can Choose and Book your own appointment and pay online.  To learn more about Book&Go click here.
 

 

What are the waiting times?

We offer fast and direct access to diagnostic services including same day and next day appointments with reports available in 3 working days.

Do you offer contrast MRI scans?

Yes, Vista Health offer contrast MRI scans at various sites across the UK. Some scans require contrast (an injection dye) through a small plastic tube (cannula) into a vein in your arm. This helps to show the body’s organs more clearly.

I have claustrophobia. Can I still be scanned?

Yes. We’re proud to offer Open and Upright MRI scanners for patients who are anxious or claustrophobic. Our Open MRI scanner is an alternative to the conventional MRI and provides optimal image quality. Our Open scanners are ideal for patients who suffer from claustrophobia, those unable to lie flat for extended periods or not able to fit comfortably in a traditional MRI scanner.

What safety measures is Vista Health taking in relation to Coronavirus?

Above everything, patient health and wellbeing is our absolute priority. We are focused on making sure that we provide all our patients access to vital services at a time when they need it the most. All our clinics are open and operating strict safety measures. Click here to view more information.

How do I book an appointment?

For MRI, Ultrasound and Echocardiogram scans, you can book online using our new online booking system, Book & GoSimply complete our online referral form, list your symptoms and choose an appointment to suit you.

Can I have an MRI scan without a GP referral?

At Vista Health you can have an MRI scan without a referral from your GP. We offer MRI scans on a self-referral basis for certain body parts/symptoms which helps to avoid long waiting times and means you can get the answers you need sooner rather than later.

How do I get a GP to refer me to Vista Health?

Your GP or referrer can refer you using our secure, online Referrer Portal. Once we receive your referral, our friendly and caring Patient Care Team will contact you to arrange an appointment convenient for you. Alternatively, you can obtain a referral and send it to us directly at booking@vista-health.co.uk.

Your GP can send a referral in the following ways:

Are you CQC registered?

The Care Quality Commission (CQC) ensures that all health and social services throughout the UK provide safe, effective compassionate and high-quality care. Patients are at the heart of everything we do, and all our clinics are CQC registered. This ensures that we exceed maximum safety and quality requirements and are delivered by highly skilled staff at every stage of the patient pathway.

How can I share my feedback?

Every patient experience is important to us and allows us to enhance our service. To share your feedback, please click here to leave us a review on Trustpilot. Alternatively, you can email us at feedback@vista-health.co.uk or call us on 0333 200 2064.

When will I receive my results?

Your scan images are available immediately after the scan. These will be provided to you on a CD which you will receive at reception before your departure. You will also receive the scan images electronically through your Patient Image Portal within 3 working days. A Consultant Radiologist will analyse and report on your scan. We aim to deliver all reports to your GP or referrer and yourself via email within 3 working days.

Important: The report will come from a security email software called Mimecast.

How does the MRI scanner work?

An MRI scanner is a large, hollow cylinder open at both ends. A strong magnetic field and radio waves are used to create images of organs and other structures inside you. A ‘receiving device’ like an aerial, may be placed behind or around the part of the body being examined. This detects the tiny radio signals emitted from the body during the scan.

How long does a scan take?

An MRI scan usually takes between 20 and 40 minutes, but the actual duration of the scan varies depending on the size of the area being scanned and the number of images that need to be taken.

Is the scan noisy?

MRI scanners make loud tapping noises. The noise is generated from magnetic fields cycling on and off to take images. We'll give you earphones and/or earplugs, and music may be available during the procedure.

I have a medical implant. Can I still have an MRI scan?

Yes, but please do let us know beforehand. The MRI scanner uses a powerful magnet that may affect people with certain types of medical implants or devices. Please also ensure that you remove all metal from your body including loose change from your pockets, prior to the scan. What happens if I need to stop my scan? You will be given a call bell whilst having your scan. Should you need to stop the procedure, simply squeeze this and one of our qualified technicians will promptly assist you.

Is it comfortable?

Our MRI scanner comes with pads, cushions and supports to ensure that you feel comfortable throughout the scan. It is important to be comfortable in the scanner so that you can keep still for the duration of the procedure.

Can I speak to a member of staff during my scan?

Yes, the MRI scanner is equipped with an intercom. You will be able to talk to the MRI operator between scans if there is an issue.

What happens after the MRI scan?

There are no after effects from the scan. You can return to your normal activities as soon as the scan is over. The images from the scan are studied by a Consultant who will prepare a written report to send to your referrer.​​​​​​ If anything needs urgent attention, you will be contacted immediately. We are always keen to hear feedback and have patient feedback forms available.

If you have any further questions please speak to a member of staff who will be happy to help. Throughout the process our highly trained staff are on hand to answer any of your concerns or queries, so if you have a question at any point, just ask and they will be more than happy to help.

When will I receive my results?

Your scan images are available immediately after the scan. These will be provided to you on a CD which you will receive at reception before your departure. You will also receive the scan images electronically through your Patient Image Portal within 3 working days. A Consultant Radiologist will analyse and report on your scan. We aim to deliver all reports to your GP or referrer and yourself via email within 3 working days.

Important: The report will come from a security email software called Mimecast.

Can I access my scan images online?

Yes you can via our secure patient imaging portal; you will need your health portal access code which will be sent to you via text message.

You will also receive an email from ‘Vista Health Portal’. Simply click the link in the email and enter the access code.

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To share your images, select the share button when logged in. You will be asked to create a password protected pin code for you to share with any recipients to enable them to view your scan images.

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Enter the recipient Full Name, Email, a message (optional) a Pin Code, and Expiration date (i.e. how long the study should be shared for), tick the consent box and click Share.

The portal gives you access to view your scan images only. Your report will be sent to your NHS GP or referring clinician within 3 working days. If you wish to receive a copy of your report, please call us on 0333 200 2064.

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You can read our full online imaging guide here.

When should an MRI not be done?

Due to the powerful magnetic field of an MRI scan, certain individuals cannot be scanned. A patient must not have an MRI scan if they have:

  • A cardiac (heart) pacemaker

  • Clips in the head from brain operations, ie aneurysm clips

  • A cochlear (ear) implant

  • A metallic foreign body in the patient’s eye

  • A programmable shunt for hydrocephalus (fluid on the brain)

  • Or are pregnant

Do you provide MR Arthrograms?

Yes, we offer MR Arthrograms in Waterloo and North Tyneside. To help diagnose and treat joint injuries, an MR Arthrogram provides detailed images of the inside of your joint.

How does an MRI scanner work?

An MRI scanner is a large, hollow cylinder open at both ends. A strong magnetic field and radio waves are used to create images of organs and other structures inside you. A ‘receiving device’ like an aerial, may be placed behind or around the part of the body being examined. This detects the tiny radio signals emitted from the body during the scan.

How long does a full body scan take?

A full body scan takes approximately 60-90 minutes.

What body parts are included in the full body scan?

Our full body scans include the vital organs and arteries. See details below:

Gold package

4 MRI scans of the vital organs and arteries including:
•    Brain/Head
•    Abdomen
•    Pelvis
•    Spine (whole)

Platinum package

5 MRI scans of the vital organs and arteries including:
•    Brain/Head
•    Abdomen
•    Pelvis
•    Spine (whole)
•    Cardiac heart

When will I receive my results?

Your scan images are available immediately after the scan. These will be provided to you on a CD which you will receive at reception before your departure. You will also receive the scan images electronically through your Patient Image Portal within 3 working days. A Consultant Radiologist will analyse and report on your scan. We aim to deliver all reports to your GP or referrer and yourself via email within 3 working days.

Important: The report will come from a security email software called Mimecast.

Can I access my scan images online?

Yes you can via our secure patient imaging portal; you will need your health portal access code which will be sent to you via text message.

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You will also receive an email from ‘Vista Health Portal’. Simply click the link in the email and enter the access code.

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The portal gives you access to view your scan images only. Your report will be sent to your NHS GP or referring clinician within 3 working days. If you wish to receive a copy of your report, please call us on 0333 200 2064.

You can read our full online imaging guide here.

What scanner is used?

Our scanners are wide bore systems and have the in-bore ambient package which enables patients to view a large screen in order to watch a documentary or indeed a film, this all helps to reduce claustrophobia.

What will a full body MRI scan diagnose?

The scans give an excellent overview of the areas covered.

  • Brain MRI - This will demonstrate many pathologies if present; including brain tumours, evidence of a stroke or infarction, bleeds, white matter changes and any presence of aneurysms. 
     
  • Abdomen and Pelvis MRI - This will look at the major organs, such as the liver, kidneys, pancreas and spleen, as well as the prostate in men and the uterus in women. This will identify any abdomalities within these areas, such as tumours, lesions, and masses.
     
  • MRI spine - The spine is scanned in two parts, the upper and lower. The spine MRI is excellent for accessing the intravertebral and spinal cord, and will recognise degenerative changes, disc herniation and prolapse, facet joint degeneration, any spine cord lesions or masses such as meningiomas.
     
  • Cardiac MRI - A cardiac MRI will assess the function and anatomy of the heart, looking for wall motion abnormalities, valve abnormalities, evidence of hypertrophy and myocardial infarction.

What is an Open and Upright MRI scan?

An Open MRI scan is an alternative to the conventional ‘tunnel’ MRI and provides optimal image quality. Open and Upright MRI is deal for certain areas of your body including bones, soft tissue, and brain, and is one of the most innovative imaging methods used to date.

Why may I need an Open and Upright MRI scan?

An Open and Upright MRI scanner is ideal for a variety of patients, including: 

  • Patients that may suffer from claustrophobia or anxiety

  • Patients who need to be imaged in a lying down, standing or in a seated position

  • Patients who are larger or have restricted mobility or that are unable to lie down

Where are your Open MRI scanners located?

Our Open and Upright MRI scanners are available in Central London, Birmingham, and Leeds.

Is there a weight limit when having an Open MRI scan?

The weight restrictions for our Open MRI scans are outlined below:

London Upright MRI

Maximum Weight: 227kg / 35 Stone 

Maximum Width: 45.7cm / 18 inches 

Leeds/Birmingham Upright MRI

Maximum Weight: 200kg / 31.4 Stone 

Maximum Width: 56cm / 22 inches

Will I feel claustrophobic during the scan?

An Open MRI unit is ideal for patients with claustrophobia and anxiety. An open MRI machine has an opening far wider than the regular standard machine, so you can see out both sides. Our Upright Open MRI is a truly open system that increases relaxation to reduce anxiety. You can walk into the scanner and can even watch television whilst being scanned.

What happens after the MRI scan?

Your Results: Please contact your referrer for your results and further information. Results usually take a few days to be processed but our staff will advise you on the day as to how long you will need to wait.

After your scan: There are no after effects from the scan. You can return to your normal activities as soon as the scan is over.

The images from the scan are studied by a Consultant who will prepare a written report to send to your referrer.​​​​​​

If anything needs urgent attention, you will be contacted immediately. We are always keen to hear feedback and have patient feedback forms available.

If you have any further questions please speak to a member of staff who will be happy to help.

You will receive a disc with the images of your MRI scan (unless your scan was performed on a mobile unit and the images will be posted to the patient by recorded delivery). Your referrer or NHS GP will also receive a copy of the report and images of the scan.

Throughout the process our highly trained staff are on hand to answer any of your concerns or queries, so if you have a question at any point, just ask and they will be more than happy to help.

When will I receive my results?

Your scan images are available immediately after the scan. These will be provided to you on a CD which you will receive at reception before your departure. You will also receive the scan images electronically through your Patient Image Portal within 3 working days. A Consultant Radiologist will analyse and report on your scan. We aim to deliver all reports to your GP or referrer and to yourself via email within 3 working days.

Important: The report will come from a security email software called Mimecast.

Can I access my scan images online?

Yes you can via our secure patient imaging portal; you will need your health portal access code which will be sent to you via text message.

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You will also receive an email from ‘Vista Health Portal’. Simply click the link in the email and enter the access code.

To share your images, select the share button when logged in. You will be asked to create a password protected pin code for you to share with any recipients to enable them to view your scan images.

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Enter the recipient Full Name, Email, a message (optional) a Pin Code, and Expiration date (i.e. how long the study should be shared for), tick the consent box and click Share.

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The portal gives you access to view your scan images only. Your report will be sent to your NHS GP or referring clinician within 3 working days. If you wish to receive a copy of your report, please call us on 0333 200 2064.

You can read our full online imaging guide here.

When should an MRI not be done?

Due to the powerful magnetic field of an MRI scan, certain individuals cannot be scanned. A patient must not have an MRI scan if they have:

  • A cardiac (heart) pacemaker

  • Clips in the head from brain operations, ie aneurysm clips

  • A cochlear (ear) implant

  • A metallic foreign body in the patient’s eye

  • A programmable shunt for hydrocephalus (fluid on the brain)

  • Or are pregnant

How can Vista Health help?

When you visit Vista Health, we will provide a high-quality Ultrasound service to provide you with the assurance and diagnose that you need. This includes same day scans, appointment booking, triage and fast reporting in three working days.

Why would you need an Ultrasound scan?

Our dedicated team will determine whether an Ultrasound scan is the right action for you. 

Ultrasound is highly effective so can be used for a wide range of scans, including:

  • Urinary tract or KUB (Kidneys, Ureters, and Bladder)

  • Upper, lower abdomen and pelvis

  • Gynaecological (female pelvis)

  • Thyroid

  • Prostate and testicular

  • Musculoskeletal (MSK)

  • Soft tissue

Can I self-refer for an Ultrasound scan?

Absolutely! You can refer yourself for a private Ultrasound scan if you are over the age of 18 and have an NHS registered GP. Simply, fill out the self-referral form or give us a call on 0333 200 2064 to speak to our patient care team.
 

When will I receive my results?

You will also receive the scan images electronically through your Patient Image Portal within 3 working days. A Consultant Radiologist will analyse and report on your scan. We aim to deliver all reports to your GP or referrer and yourself via email within 3 working days.

Can I access my scan images online?

Yes you can via our secure patient imaging portal; you will need your health portal access code which will be sent to you via text message.

scanimage1.png

You will also receive an email from ‘Vista Health Portal’. Simply click the link in the email and enter the access code.

To share your images, select the share button when logged in. You will be asked to create a password protected pin code for you to share with any recipients to enable them to view your scan images.

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Enter the recipient Full Name, Email, a message (optional) a Pin Code, and Expiration date (i.e. how long the study should be shared for), tick the consent box and click Share.

photo3.png

The portal gives you access to view your scan images only. Your report will be sent to your NHS GP or referring clinician within 3 working days. If you wish to receive a copy of your report, please call us on 0333 200 2064.

You can read our full online imaging guide here.

What is an Echocardiogram?

An Echocardiogram (ECHO) uses ultrasound waves to produce images of the heart on a screen; the same technology is used for performing pregnancy scans on unborn babies. Your Echo Report will be produced by the Cardiac Physiologist and overseen by our Consultant Cardiologist Clinical Lead.

Why may I need an Echocardiogram?

Your Doctor or Referrer may request an Echocardiogram for a number of reasons. You may be experiencing shortness of breath, palpitations or chest pain which can be caused by heart problems. An Echo can be used to check the structure & function of your heart muscle along with checking how the heart valves are working. The information we obtain can help your Doctor or Referrer confirm if any symptoms you may be experiencing are linked or caused by heart problems.

What happens during the Echocardiogram test?

Your examination will be performed with you lying on a couch, ideally, on your left-hand side. The Cardiac Physiologist will attach 3 self-adhesive electrodes to your chest and apply ultrasound gel to a device called a transducer. This sends and receives harmless ultrasound waves. The gel allows the ultrasound beam to travel through your chest wall so that it is possible to see the heart.

The transducer will be pressed against your skin with moderate pressure to facilitate the transmission of the ultrasound waves. This can be uncomfortable but should not be painful. The Cardiac Physiologist will acquire ultrasound images and audio recordings by moving the transducer around the chest, stomach, and neck. During recording, you may be asked to change position or hold your breath so that the best quality images can be obtained.

How do I prepare for an Echocardiogram?

There is no direct preparation necessary for a standard Echo, although it is preferable that you wear clothes that can be easily removed to allow access to the chest. A covering will be providing to maintain dignity as much as possible. In line with current Government and Public Health England Covid-19 guidance, we ask all patients to attend wearing a face covering when attending an appointment.

How long does an Echocardiogram take?

An echocardiogram will usually take between 15 and 30 minutes. In some circumstances, a more detailed scan may be needed which may take up to 40 minutes.

Is an Echocardiogram safe and are there any side effects to an Echocardiogram?

An echocardiogram is completely safe and is genearally painless. However, some patients may find it slightly uncomfortable due to the positioning of the probe on the chest.

What if I have (or the patient has) cogenital heart disease?

Patients with congenital heart disease require a specialist study and we are not able to offer this service.

The most common exclusions relating to congenital heart disease are Down’s Syndrome, Noonan’s Syndrome, Turner’s Syndrome, Williams Syndrome, atrial and ventricular septal defects.

Bicuspid aortic valve and mitral valve prolapse can be accepted.

When will I receive my results?

A report will be returned to your referring clinician or NHS GP within 3 working days of your scan.

What are the benefits of ear microsuction?

  • Excellent view of the ear

  • No ear drops required

  • No water flushed or ear irrigation

  • Safe for perforations

Is ear microsuction safe?

Microsuction is one of the safest treatments to clean the ear. 

The canal and ear wax are directly viewed with a microscope whilst it is being removed. This makes the procedure much safer and more relaxing treatment for the patient.

Do I need a referral from a GP?

For Ear Microsuction, you can refer yourself which means we do not require a referral from a medical clinician. 

What should I expect during an appointment?

You will be invited to the microsuction room, the audiologist/nurse will ask you to lie on the couch to have the procedure performed.  If you are a wheelchair user and would like to have performed whilst seated, we can still perform the procedure while you are in the wheelchair. The clinician will show you the equipment and explain the procedure to you.  The suction machine can be a bit noisy but tolerable and the procedure can take up to 10 minutes per ear or even shorter depending on ear wax texture, ear wax depth and ear canal size.

You should be able to resume to normal activities straight away, however if you feel dizzy you will be encouraged to sit in the department until it settles, the dizziness should resolve within a few minutes.

Why should I go for a hearing aid consultation?

It’s easy to overlook hearing health, particularly if you’re not experiencing any bothersome symptoms. If you have any problems with your hearing, or others have commented on you not hearing things, then it makes sense to have a hearing aid consultation.

You may require a hearing aid consultation if you are experiencing the following symptoms:

  • Ear wax build up
  • Ear infections
  • Eardrum damage
  • Otoschlerosis
  • Aging
  • Genetics
  • Sudden hearing loss
  • Noise exposure

What happens during an appointment?

The assessment consists of the Audiologist asking you questions about your medical history, understanding from you how your hearing problems are causing you difficulties and then examining your ears before testing your hearing. The test will involve you wearing headphones and listening to a variety of tones – sounding like musical notes. You’ll have to indicate when you hear the sound, usually by pressing a button.

How often should I have a hearing test?

We recommend once you have a hearing loss to get it re-tested at least every three years.

How long will the appointment take?

The tests are all carried out by HCPC registered Hearing Aid Dispensers.

When will I get the results?

Once the test is finished the Audiologist will explain the results to you. It may be that your hearing is normal in which case no further action is taken. Should you need onward referral to an Ear, Nose and Throat consultant or hearing aids are required this will be explained to you in full.

What happens if I need a hearing aid?

If you have been advised that you would benefit from having a hearing aid (or aids), the Audiologist will advise you of next steps. It may be that you are fitted with a hearing aid (or aids) there and then or you may have to return. Any return is usually within two weeks.

What aftercare is available?

We are here to help and support you after you have had a hearing aid from us. You can access our services by calling our patient care team on 0333 200 2064.

What is an Endoscopy?

An endoscopy is a procedure where the inside of your body is examined using an instrument called an endoscope.  An endoscope is a long, thin, flexible tube that has a light source and camera at one end which is used to look inside the stomach or bowel.

What is an Endoscopy test used for?

This is a safe and very effective way to be examined for usual symptoms like bleeding, pain, indigestion, change in bowel habit, weight loss, and look for evidence of swelling, unusual growths or ulcers and can also be used to look for early signs of cancer. Also, used for screening (i.e. in absence of symptoms but with family history of cancers).

Who carries out the examination?

A trained nurse or doctor called an Endoscopist will carry out your examination.

What happens during the procedure?

Before the procedurean Endoscopist will discuss your symptoms with you and explain why you are having the examination. A nurse will place you on a trolley and you will lie on your left-hand side. 

The Endoscopist will probe your finger to measure your heart rate and oxygen levels during the procedure. The endoscope will be carefully inserted into the part of your body being examined e.g. throat, anus, urethra.

How long will an Endoscopy take?

The examination will take between 15-60 minutes depending on what type of procedure you are having. 

Are you awake during the examination?

Yes, but you may need to take medicine to relax you (a sedative) before the test.

Someone will need to drive you home after your appointment.

Is Gastoscopy the same as Endoscopy?

Yes, it’s a procedure through the mouth or nasal passage.

What do I need to do before an Endoscopy?

Depending on part of body being examined, you may be asked to avoid eating and drinking for several hours before your appointment.

Can I have an Endoscopy if I am pregnant?

Yes, but any endoscopic procedures should be deferred to the second trimester when strongly indicated, or ideally after delivery in all other cases.

Every endoscopic procedure requires a preoperative consultation/discussion with an obstetrician, regardless of the gestational age of the foetus.

What happens after the Endoscopy?

There are no after effects from the scan. If you have a sedative, you will need someone to drive you home if you have come by car.

The results and the report is often completed and returned on the same day.

If anything needs urgent attention, you will be contacted immediately. We are always keen to hear feedback and have patient feedback forms available.

If you have any further questions please speak to a member of staff who will be happy to help.

Throughout the process our highly trained staff are on hand to answer any of your concerns or queries, so if you have a question at any point, just ask and they will be more than happy to help.

What is included in the procedure?

All Endoscopy procedures include a medical report, the results of any biopsies taken, and a face to face follow up consultation on the day of your procedure.

How can I book an Endoscopy appointment?

We can provide consultations by highly experienced Consultant Gastroenterologists for patients who require an endoscopy. You will be contacted to schedule a telephone appointment at your earliest convenience. During your consultation, your consultant will discuss your symptoms and create a management plan based on your needs. A diagnostic referral is included in the price is required.

With a referral
If you have a referral from your GP stating the procedure required, please send the referral to our patient care team at booking@vista-health.co.uk. 

Without referral
Vista Health offer telephone and video consultations with a highly qualified endoscopist, who can provide a diagnostic referral if required. We can support you by discussing your symptoms and recommend the best possible plan for your condition. 

To book a consultation with one of our endoscopists, please complete our online form here

What is a cardiac MRI scan?

MRI stands for magnetic resonance imaging. MRI scans produce pictures of your body by using a strong magnetic field and radiofrequency pulses. A cardiac MRI scan produces images of the heart muscle and valves and is used to assess both its structure and function.

What happens during a cardiac MRI scan?

  • On arriving for your scan, we will ask you to complete a safety questionnaire. 

  • A member of our clinical team will come and greet you and take you to the MRI scanner.

  • We may need to insert a cannula (small plastic tube) into your arm to give contrast agent (a dye) which allows us to see your heart structures more clearly.

  • ECG electrodes on your chest are used to monitor your heart rate whilst you are in the scanner. 

  • A blood pressure cuff is used to monitor your blood pressure during the scan.

  • The scan can take up to one and a half hours.

What does a cardiac MRI scan diagnose?

A cardiac MRI scan is used to diagnose a wide range of heart conditions, including congenital heart disease, cardiomyopathy, heart valve disease, and coronary artery diseases.

How long does a cardiac MRI scan take?

A cardiac MRI scan takes around 90 minutes. 

When will I receive my results?

The results will be available within 3 working days of your scan and will be sent to your referring clinician.

Who carries out a cardiac MRI scan?

All our radiographers have the highest expertise and provide the highest quality of care. Our patients are at the heart of everything we do, and we want you to be in control of your health.

How much does a cardiac MRI scan cost?

At Vista Health, a cardiac MRI scan costs £750 which assesses the structure, function, and viability of the heart.

Is there any preparation for a cardiac MRI scan?

24 hours before the examination please do not: 
• Refrain from using lotions/oil on the chest area, as this makes it difficult for the required ECG electrodes to attach.
• Do not eat for 8 hours before the examination. You may drink water as much as you like until you are having the scan. This is to ensure that we have prepared you appropriately should we need to proceed with any further imaging on the day of your scan.

How can I book an appointment for a cardiac MRI scan?

You must have a referral form or letter from a GP or clinician, including an NHS GP or a Cardiologist.

How type of scanner is used for a cardiac MRI scan?

The 3T scanner for cardiac MRI is a Gen electrical MR75ow discovery 72cm wide.

How does a CT scan work?

A CT scanner uses a computer and X-Rays to create detailed images of the inside of your body. An X-Ray tube creates X-rays which are passed through your body and are collected by detectors on each side. The data is transferred to a computer which creates a 3D image of the body which is displayed on the screen.

What is the difference between a CT scan and an MRI scan?

CT scans and MRI scans are both used to record images of the body. A CT uses X-Rays whereas an MRI uses radio waves and magnets. Both CT and MRI are used to diagnose issues with body parts such as the brain, wrist, ankles and joints.

MRI is the best imaging modality for getting a detailed and in depth look at the majority of the body areas. MRI is widely used as the best and preferred option for neuro imaging, musculoskeletal imaging, study of soft tissue, ligaments. tendons, joint spaces, spinal cord, disc spaces and for many other body areas. CT scanning is the preferred choice of investigation for certain areas such as the chest where MRI has its own limitations.

What happens after the CT scan?

It is rare to experience any complications from CT scans; however, it is possible to have an allergic reaction to the medium contract injection. In this case, there is medication on hand to deal with the reaction immediately.

Your images and report are reviewed and sent on to your healthcare specialist to give a diagnosis and organise any further treatment, if necessary.

How do I book an Appointment with Vista Health?

STEP 1
Firstly, you must have a referral form or letter from a GP or clinician, including:

  • A GP

  • A consultant or doctor

  • Registered Physiotherapist, Osteopath or Chiropractor 

STEP 2
Make the choice whether to pay for the scan yourself or go through your private medical insurance company. 

STEP 3
Send the referral to our patient care team using the email booking@vista-health.co.uk or ask your referring clinician to fill out a referral on our Referrer Portal https://www.vista-health.co.uk/login.

STEP 4
We will process your referral and our clinical team will review it within a few hours. Our patient care team will call to book your appointment. 

Please note: For self-paying patients, payment is due upon booking the appointment.

What is included in a specialist lung health assessment?

Using the combined expertise of CT and specialist Cardiothoracic Radiologists, our specialist lung health assessment is used to assess and diagnose a wide variety of lung conditions. The assessment includes: initial questions to evaluate your suitability for the assessment, lung cancer screening and a specialist report assisted by artificial intelligence including visually annotated findings.

How can I book a specialist lung health assessment?

To book a specialist lung health assessment, please complete our online consultation form here. Our Consultant Radiologist will review and assess the information provided to determine your suitability for the lung health assessment.

Who carries out the scan?

Our specialist lung health assessment is carried out by the country’s leading Cardiothoracic Radiologists.

How long will I have to wait for the results?

The results include:

  • A specialist report aided by Artificial Intelligence.
  • A visually annotated report with clinical findings.

We aim to deliver the results to your NHS GP within 3 working days.

Why may I require a specialist lung assessment?

You may require a specialist lung assessment for the diagnosis and management of cardiovascular and thoracic disease.

It may also be used to:

  • Diagnose lung cancer before a person develops symptoms.
  • Determine the shape, location and size of tumours.
  • Examine the size of tumours
  • Check how well treatment is functioning

Can I have a Specialist Lung Assessment if I have had a positive Covid-19 test?

Yes. If you are currently self-isolating with a positive Covid-19 test then you would not qualify for a lung health assessment until the self-isolation period is complete and/or you are asymptomatic. It would be usual to wait at least 6 weeks after a positive Covid-19 test to have the Specialist Lung Assessment. Our expert chest imaging specialists carefully vet all referrals to ensure suitability.

Can Covid-19 cause any long-term lung damage?

Yes. It is well recognised that Covid-19 infection may reduce lung function by causing long-term scarring in the lungs. This is not common but some reports estimate this may occur in up to 10-20% of patients, especially those who have suffered from severe Covid-19 pneumonia. Lung scarring (sometimes known as respiratory ‘Long Covid’) can sometimes be detected on a chest X-ray, but a CT scan is usually required for a more accurate assessment. The Specialist Lung Assessment package includes a low-dose CT scan of the lungs with advanced artificial intelligence software which quantifies the amount of lung scarring. A chest radiologist with special expertise in Covid-19 would be best placed to interpret and diagnose this type of scan.

How long will my lung assessment take?

The scan takes approximately 20 minutes.

How does a PET-CT scan work?

To begin the test, you will rest on a table that slides into a large tunnel-shaped scanner. The scan uses a glucose (sugar) solution which contains a very small amount of radioactive material. The scanner produces images allowing us to “see” damaged or cancerous cells.

Potential issues are detected where the glucose solution is absorbed (cancer cells often use more glucose than normal cells), and the rate at which a possible cancer is using the glucose.

What happens after the PET-CT scan?

The scan involves radioactive tracers, but the exposure to harmful radiation is minimal, and the substance is absorbed by the organs or tissues being examined. The procedure is painless and may vary in length, depending on the part of the body being evaluated. You may experience some mild discomfort if you are claustrophobic.

The PET-CT may be harmful if you are pregnant, have kidney disease or who have elevated creatinine levels from medications already being taken. Please notify a member of our team if any of these apply to you.

Throughout the process, our highly trained staff are on hand to answer any of your concerns or queries, so if you have a question at any point, just ask and they will be more than happy to help.

How long does a PET-CT test take?

A PET-CT test will take between 20 and 45 minutes depending on the reason for performing the test.

Why choose Vista Health?

We are a leading UK provider of private diagnostic services, providing:

  • Quick access with same day appointments

  • Reports in 3 working days

  • Outstanding patient care team

  • Competitive and affordable prices

How do I book a PET-CT scan with Vista Health?

STEP 1

Firstly, you must have a referral form or letter from a GP or clinician, including:

  • A GP

  • A consultant or doctor

STEP 2
Make the choice whether to pay for the scan yourself or go through your private medical insurance company. 

STEP 3
Send the referral to our patient care team using the email booking@vista-health.co.uk or ask your referring clinician to fill out a referral on our Referrer Portal https://www.vista-health.co.uk/login.

STEP 4
We will process your referral and our clinical team will review it within a few hours.  Our patient care team will call to book your appointment. 

Please note: For self-paying patients, payment is due upon booking the appointment. 

What is an MR Arthrogram?

An MR Arthrogram is a diagnostic procedure used to assess the condition of a joint, such as the Gadolinium is injected into the joint to provide a clear image of the soft tissue (ligaments and cartilage) to make an accurate diagnosis of an injury or joint pain.

Arthrogram scans are carried out by our Consultant Radiologists, which ensures you receive the highest quality of care.

Why may I need an MR Arthrogram?

Arthrography may be formed:

  • Detect abnormalities
  • Search for damage from repeated joint dislocations
  • Highlight smaller joint structures more extensively
  • Determine whether a certain injury expands outside of a single joint
  • Examine prosthetic joints
  • Identify problems in the soft tissues of the joints, including tendons, cartilage, ligaments, and joint capsules
  • Check for loose bodies

What is the difference between an MRI and an arthrogram?

Magnetic Resonance Imaging (MRI) creates detailed and accurate images of the human body through a magnetic field and radio waves, without the use of radiation. MRI provides a detailed look at most body structures including soft tissues, whereas an Arthrogram uses fluoroscopy and an MRI to specifically diagnose injuries in the joint structures that an MRI would not detect. MRI scans can be carried out with contrast, while an Arthrogram has contrast needle-guided directly into the injured joint. An arthrogram is a concentrated image of the joint infused directly using a contrast medium or dye. Specifically, an Arthrogram scan is useful for the joints, especially the shoulders, hips, knees, and sometimes the wrist and ankles. Additional information will be obtained by this advanced examination to help detect several forms of tears and fractures around the joints of the body.

When will I receive my results?

The results will be sent back to your referring clinician within 3 working days.

What are typical Arthrogram examinations?

Common examinations include:

  • Elbow
  • Hip
  • Shoulder
  • Knee
  • Wrist
  • Ankle

How can I book an MR Arthrogram scan?

Firstly, you must have a referral form or letter from a medical clinician. Please send your referral to our patient care team at booking@vista-health.co.uk. If you would like to enquire, submit the contact form here or call us on 0333 200 2064.

What is liver disease?

The liver is the largest organ of the body and is responsible for over 500 essential tasks which include filtering toxins from the blood before passing it along to the rest of your body.

With liver disease (also called hepatic disease), a person’s liver will be increasingly scarred — impairing the organ’s ability to do its job — potentially resulting in multiple organ failure.

Liver disease has multiple causes including including hereditary and auto-immune conditions.

The three most common types of liver disease are:

  1. Non-alcoholic fatty liver disease (NAFLD) and non-alcoholic steatohepatitis (NASH); caused by unhealthy diet and sedentary lifestyle

  2. Alcoholic hepatitis; caused by excessive alcohol consumption

  3. Chronic hepatitis A, B and C; caused by viral infection

Other liver disease conditions can be genetic or inherited, such as haemochromatosis and Wilson’s disease or caused by immune system abnormalities, such as primary biliary cholangitis (PBC) and auto-immune hepatitis (AIH).

What is a LiverMultiScan?

LiverMultiScan uses multiparametric MRI to measure liver tissue characteristics.

It is carried out by a 3T MRI scanner. This allows us to identify liver disorders by measuring liver fat, iron and fibro-inflammation.

  • Safe, painless and non-invasive

  • Analysis of liver to assess heterogeneous  disease

  • Scans completed in 15 minutes

  • Reports provided in as little as three working days

  • Expert-led scans

What will happen during the scan?

When having your scan, the radiographer will help you to get into a comfortable position on the scanning bed and a coil (large plastic belt) will be strapped over your abdomen.

Headphones may be provided so that you can listen to music during your scan.

Once you are in a comfortable position, the radiographer will begin to move the scanner bed into the middle of the scanner.

You will be asked to lie still, breathe in and out or hold your breath for several seconds while your liver is scanned.

How long does a LiverMultiScan take?

A scan usually takes around 15 minutes.

When will I receive my results?

Your scan images will be processed by Perspectum’s clinical data analysts using LiverMultiScan software to produce a highly accurate, very visual, detailed report.

The report will be available within 3 working days and will be sent to your referring clinician.

How do I book up a LiverMultiScan with Vista Health?

STEP 1

Firstly, you must have a referral form or letter from a GP or clinician, including:

  • A GP

  • A consultant or doctor

  • Registered Physiotherapist, Osteopath or Chiropractor 

STEP 2

Make the choice whether to pay for the scan yourself or go through your private medical insurance company. 

STEP 3
Send the referral to our patient care team using the email booking@vista-health.co.uk or ask your referring clinician to fill out a referral on our Referrer Portal https://www.vista-health.co.uk/login.

STEP 4
We will process your referral and our clinical team will review it within a few hours.  Our patient care team will call to book your appointment. 

Please note: For self-paying patients, payment is due upon booking the appointment. 

What happens during Blood Pressure Monitoring?

Your blood will be tested using a digital monitor and will be measured every 30 minutes over a period of up to 24 hours. 

We will attach a blood-pressure cuff to your upper arm. The cuff is connected to a small portable recorder which is similar in size to a personal stereo and will be worn in a pouch connected to a shoulder or belt strap.

Your first visit will take about 15 minutes, which includes an explanation of the test and fitting the device. The cuff inflates automatically every 30 minutes during the day and every 60 minutes at night, to record your blood pressure.

It is advisable to wear clothing with loose sleeves for this test to allow space for the cuff to befitted and inflate, and so you are comfortable with the recorder on.

What happens after Blood Pressure Monitoring?

The pressure in the cuff is recorded at 2 points to give your blood pressure reading. Your blood pressure is reviewed and sent on to your healthcare specialist to give a diagnosis and organise any further treatment, if necessary.

When will I receive my results?

The results will be available 3 working days after your appointment which includes a full written report.

How can I book an appointment through Vista Health?

STEP 1

Firstly, you must have a referral form or letter from a GP or clinician, including:

  • A GP

  • A consultant or doctor
     

STEP 2
Make the choice whether to pay for the scan yourself or go through your private medical insurance company.

STEP 3
Send the referral to our patient care team using the email booking@vista-health.co.uk or ask your referring clinician to fill out a referral on our Referrer Portal https://www.vista-health.co.uk/login.

STEP 4
We will process your referral and our clinical team will review it within a few hours. Our patient care team will call to book your appointment. 

Please note: For self-paying patients, payment is due upon booking the appointment. 

How does the DEXA scanner work?

When you have a DEXA scan, you will not need to go into a tunnel or have an injection. Instead, you lie on your back on a flat, open X-ray table. You'll need to keep very still during the scan so the images are not blurred.

During the scan, a large scanning arm will be passed over your body to measure bone density in the centre of the skeleton. As the scanning arm is moved slowly over your body, a narrow beam of low-dose X-rays will be passed through the part of your body being examined.

What does a DEXA scan show?

A DEXA scan measures the density of your bones and can help find out if you are at a higher risk of osteoporosis. The scan can also detect other potential bone disorders and conditions, such as osteopenia, brittle bone disease, and osteomalacia.

How long does a scan take?

The scan usually takes 10 to 20 minutes. You'll be able to go home after you have had it done.

Why may I need a DEXA scan?

  • Osteoporosis, or a family history of;

  • Fracture after a minor fall or injury

  • Early menopause or early hysterectomy

  • A family history of fractures

  • Low body mass index (BMI) < 21

  • Suffer from an eating disorder

  • Rheumatoid arthritis

  • Inflammatory bowel conditions (irritable bowel syndrome, Crohn’s disease)

  • Are on medication which may increase the risk of osteoporosis

  • Hyperthyroidism (overactive thyroid)

Is the scan noisy?

The DEXA scan is unlike an MRI scan. The scan arm will move slowly over your body and is very quiet.

What happens after the DEXA scan?

The images will be reviewed and a report will be given to you on the same day or within one week depending on your location. The report will be sent to your healthcare specialist for diagnosis or further treatment.

When will I receive my results?

Your referring clinician will receive a written report within 3 working days from your scan.

What happens during an X-ray?

Our Radiographers will position you on a table, and place a film holder or digital recording plate under the part of your body being scanned.

The radiographer will then move behind a protective screen to start the X-Ray.

How long does an X-ray take?

The procedure is very quick, only taking between 5 and 10 minutes, although this may vary depending on the part of the body being scanned.

What happens after the X-ray scan?

There should be no adverse side effects to your X-ray. Once your test is complete you will be able to continue your day as planned. Your images and report is reviewed and sent on to your healthcare specialist to give a diagnosis and organise any further treatment, if necessary.

How do I book an X-ray through Vista Health?

STEP 1
Firstly, you must have a referral form or letter from a GP or clinician, including:

  • A GP

  • A consultant or doctor

  • Registered Physiotherapist, Osteopath or Chiropractor

STEP 2
Make the choice whether to pay for the X-Ray yourself or go through your private medical insurance company.

STEP 3
Send the referral to our patient care team using the email
booking@vista-health.co.uk or ask your referring clinician to fill out a referral on our Referrer Portal https://www.vista-health.co.uk/login.

STEP 4
We will process your referral and our clinical team will review it within a few hours. 
Our patient care team will call you to book your appointment.

Please note: For self-paying patients, payment is due upon booking the appointment.

When will I receive my results?

Your report will be sent to your referring clinician within three days of your scan time.

What can an ECG show?

An ECG shows your heart rhythm and electrical activity as a graph on an ECG machine.

How long will an ECG test take?

Depending on the type of ECG test required, an ECG test will take between 10-15 minutes, Ambulatory ECGs will take 10 – 15 mins to fit and the monitor will need to be returned to clinic at the end of the test.

What happens during the ECG test?

24/48 hour testing

It takes about 15 minutes for the test, which includes explaining the test and for the clinician to fit the ECG pads to your chest and connect the recorder. You then go about your normal activities; you wear the recorder when you are asleep as well.

The clinician may ask you to do some of the activities which you know have brought on symptoms in the past to try and produce the same reaction. On the recorder, there is a button to be pressed whenever you experience any symptoms.

It is advisable that the clothing around your chest is loose-fitting to allow the clinician to fix the ECG pads to your body, and so you are comfortable with the recorder on.

12 Lead testing

This test takes around 15 mins and is done while you are at the clinic. ECG pads are attached to your chest, arms and legs and the recording taken. The pads are removed before you leave clinic. A report is then sent to your GP or referrer. To perform an ECG, we will need access to your arms, legs and bare chest so please bear this in mind when preparing for the test.

When will I receive my results?

Your results will be analysed by a qualified ECG analyser and will be sent to your nominated GP in 3 working days. The results include a written report and graphics of your heart rate over a certain period.

How can I book an ECG appointment?

STEP 1

Firstly, you must have a referral form or letter from a GP or clinician, including:

  • A GP

  • A consultant or doctor

STEP 2

Make the choice whether to pay for the test yourself or go through your private medical insurance company. ​​​​​​

STEP 3

Send the referral to our patient care team using the email booking@vista-health.co.uk or ask your referring clinician to fill out a referral on our Referrer Portal https://www.vista-health.co.uk/login.

STEP 4

We will process your referral and our clinical team will review it within a few hours. Our patient care team will call to book your appointment. 

Please note: For self-paying patients, payment is due upon booking the appointment. 

How do I request a heart monitor?

Click this link to self-refer, alternatively, if you have a referral please send this to booking@vista-health.co.uk.

Is At Home ECG Monitoring safe?

Yes – The diagnostic test is completely safe and poses no clinical risk.

Is there anything I should avoid doing while wearing a myPatch Holter monitor? 

Open water swimming and bathing are not permitted whilst the device is fitted. Showing is permitted following the device is not purposefully target by a water jet. Laying for a long period on your front may be uncomfortable so may not be suitable if you sleep face-down.

I see a red or yellow light on the device – What should I do? 

If you see a red light on the device, you may have accidentally turned the device off. If this occurs, simply turn the device back on so you can complete your test. To do this, hold the power button for one second until a green flashing light begins. After 30 seconds, it will stop, and your test has resumed. If the device doesn’t power ON for some reason, please contact us directly using the number on your instructions guide. If there is a yellow light, then the device may have a low battery. Please contact Cardio Scan immediately via 01992 351 033 or info@cardioscan.co.uk.

What should I do if the myPatch electrode starts to peel away? 

Please contact Cardio Scan via 01992 351 033 or info@cardioscan.co.uk who can arrange for an alternative to be provided.

What should I do if the test causes my skin to get irritated? 

Mild irritation may occur during your myPatch test. If mild irritation does occur and you are still able to wear myPatch comfortably, then please continue to do so. If symptoms persist then please contact your healthcare professional for advice.

What should I do if myPatch Holter monitor causes me to have symptoms? 

It’s unlikely the monitor will cause you to develop any symptoms. If this is the case, however, please remove the device and seek reassurance from your local healthcare professional.

What should I do if the report indicates that something is wrong with my heart? 

A copy of your report will automatically be provided to your general practitioner using the details provided in your referral. Your general practitioner will be able to provide clinical advice and arrange an onward referral if required.


Speak to the patient care team
 

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Telephone: call our friendly and knowledgeable Patient Care team on 0330 134 5200.

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Email us: via our contact form and we will respond within the hour (during normal working hours).

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Online Chat: talk to one of our Patient Care Advisors, simply click the chat icon below right.