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Patient Experience MRI 03 July, 2024

Patient experience: Rob's Story

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This article is part of our Patient Story series, contributed by Rob.

 

After suffering from lower back pain for 15 weeks including various physio and GP consultations, Rob was told by his GP that he would need to have an MRI scan. However, he soon realised that the wait on the NHS could take several months.

 

Booking with Vista Health

 

To speed things along, Rob and his wife decided to get a private MRI scan done to prevent any further wasted months in pain, without answers.

 

‘So we looked online and found Vista Health with a very well-priced MRI scan and appointments available within 2 weeks, the whole application process was very easy for myself and was booked within 10 minutes.’

 

 

Quick and Efficient Service 

‘From arriving at the MRI scanner I was greeted by a very friendly gentleman who asked me to fill out a form and by the time I was finished he went over the form with me and got me straight in for a scan, there was no waiting around he ran me through what was going to happen during the scan and gave me ear plugs and ear defenders and I was straight in. As soon as I was done both the guys there wished me a lovely day and off I went.’
 
‘The staff were fantastic very friendly and informative and were happy to work at a pace suitable for me I really couldn’t have asked for a better experience.’

 

 

The Benefits of Using Vista Health

 

Within just 3 days, Rob and his GP had the scan results and were able to plan for his return to work. Despite it resulting in a change in jobs for him, he was relieved to be back on track to normality.  

 

‘I would highly recommend anyone who was in my position awaiting an MRI scan from the NHS to use Vista Health, you can’t put a price on your health, but vista health was very reasonably priced, and the service was second to none, my only regret was not doing it sooner.’

 

Using Vista Health has allowed Rob to make positive steps forward and finally understand what has been causing him so much pain for all those months.

 

‘I would finally just like to thank Vista Health for what you have done for me, your service was amazing and I’m finally in a position where I can make steps in moving forward with my life, I can’t imagine how long I would been stuck In the rut I was in if I hadn’t decided to do my MRI scan privately from the second I applied to the second I left having my scan the service was impeccable. Thank you, guys.’

 

 

Get immediate insight into your health

 

Vista health is a leading UK healthcare provider specialising in diagnostic services for the private healthcare market. We specialise in diagnostic services, including MRIEchocardiogram and Endoscopies. We provide same-day appointments, expert diagnosis and world-class reports from fully qualified radiologists.

Enquire todaybook online or speak to our dedicated patient care team on 0333 242 8755.

 

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Find out more about what Vista Health can offer you. We’re the UK’s largest independent provider of specialist diagnostic services, and we offer a wide range of affordable scanning and screening services. We offer appointments seven days a week, at locations throughout the UK.

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Frequently asked questions

If you’re about to begin a healthcare journey, you’re likely to have a few questions. We’ve tried to answer the most common queries here - but if you don’t find what you’re looking for, you can always ask one of our friendly patient care advisors.  

I don’t have any symptoms. Can I still book a procedure? 

Yes. Diagnostic healthcare can provide reassurance that all is well, and help you plan a healthy future lifestyle. 

Can I discuss my results? 

We offer a consultation service with GMC registered GPs to discuss your scan results. 


*20% consultation discount will be applied when booked together with your scan.

How much will diagnostic healthcare cost? 

Our diagnostic services start from as little as £75. 

What if I cannot refer myself? 

Self-referral is available in most circumstances. However, in some instances, we may need further clinical information. We will contact you if this is the case. If needed, we offer a virtual GP consultation service where we can provide you with a referral and a follow-up consultation to discuss results.

Can I refer myself? 

We accept self-referral in most cases. Self-referral allows you to take control of your own health with direct access to our own specialist diagnostic services. We also offer a GP consultation service to provide you with a referral if you need one.

When will I get my results? 

We aim to deliver all results within three working days of your appointment. If you have not heard from us within this timeframe, please contact us. 

How long will my appointment take?

It depends on the scan or screening you choose, but most appointments take less than 90 minutes. We ask you to arrive around 15 minutes before your scheduled appointment.  

How do I book an appointment?

For most services you can book online or by phone, and you don’t need a GP referral. Choose your service, your preferred location and a convenient date here.