Open Upright MRI (2)
Patient Experience Open MRI 03 July, 2024

Patient experience: Suzanne's Story

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This article is part of our Patient Story series, contributed by Suzanne.

 

Suffering from anxiety and unstable angina, Suzanne decided to avoid the stress she previously experienced during an enclosed MRI appointment and this time book an Open Upright MRI scan with Vista Health.

 

Suzanne was impressed at how easy it was to book her appointment as well as the detailed information she received from the Vista team..

‘The appointment with you was easy to access and the patient care team were so helpful and sent me information to help me understand the machine I would be going in at your Leeds clinic/hospital.’ 
 

Suzanne had a full spinal MRI including a brain MRI and again was overwhelmed by the level of support she received from the Vista Health team during her appointment..

‘They were so lovely to me & after I left my appointment I went to buy them cakes and dropped them off at the clinic/hospital to say thank you.
The staff made my whole experience so relaxed and they were so friendly. The 2 staff doing my MRI were constantly checking I was ok & reassuring me & the reception staff were just so kind.’ 

Following the scan, Suzanne promptly received a diagnosis and reflecting on her experience was very glad she chose to book with Vista Health.

‘I would recommend your services - you should be proud of the team in Leeds they are a credit to you and themselves. The simple smiles, the kindness, the cup of coffee, and the reassurance from the staff go a long way, especially to someone who has such conditions as me.’

 

 

Get immediate insight into your health

Vista health is a leading UK healthcare provider specialising in diagnostic services for the private healthcare market.

We specialise in diagnostic services, including MRIEchocardiogram and Endoscopies. We provide same-day appointments, expert diagnosis and world-class reports from fully qualified radiologists.

Enquire todaybook online or speak to our dedicated patient care team on 0330 162 2064.

 

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Find out more about what Vista Health can offer you. We’re the UK’s largest independent provider of specialist diagnostic services, and we offer a wide range of affordable scanning and screening services. We offer appointments seven days a week, at locations throughout the UK.

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Frequently asked questions

If you’re about to begin a healthcare journey, you’re likely to have a few questions. We’ve tried to answer the most common queries here - but if you don’t find what you’re looking for, you can always ask one of our friendly patient care advisors.  

I don’t have any symptoms. Can I still book a procedure? 

Yes. Diagnostic healthcare can provide reassurance that all is well, and help you plan a healthy future lifestyle. 

Can I discuss my results? 

We offer a consultation service with GMC registered GPs to discuss your scan results. 


*20% consultation discount will be applied when booked together with your scan.

How much will diagnostic healthcare cost? 

Our diagnostic services start from as little as £75. 

What if I cannot refer myself? 

Self-referral is available in most circumstances. However, in some instances, we may need further clinical information. We will contact you if this is the case. If needed, we offer a virtual GP consultation service where we can provide you with a referral and a follow-up consultation to discuss results.

Can I refer myself? 

We accept self-referral in most cases. Self-referral allows you to take control of your own health with direct access to our own specialist diagnostic services. We also offer a GP consultation service to provide you with a referral if you need one.

When will I get my results? 

We aim to deliver all results within three working days of your appointment. If you have not heard from us within this timeframe, please contact us. 

How long will my appointment take?

It depends on the scan or screening you choose, but most appointments take less than 90 minutes. We ask you to arrive around 15 minutes before your scheduled appointment.  

How do I book an appointment?

For most services you can book online or by phone, and you don’t need a GP referral. Choose your service, your preferred location and a convenient date here.