Privacy policy

Key Details

This privacy policy describes how Vista Health protects and makes use of the information you give us when you use this website.

If you are asked to provide personal information when using this website, it will only be used in the ways described in this privacy policy.

The policy is updated from time to time. The latest version is published on this page.

The website policy was updated on 03/12/2018.

If you have any questions about this policy, please email booking@vista-health.co.uk
or write to:
Vista Health
Patient Referral Centre
Sandbrook House
Sandbrook Park
Rochdale
OL11 1RY

Introduction

We may collect the following information:

  • Name and job title
  • Contact information including email address
  • Demographic information, such as postcode
  • Website usage data
  • Other relevant information relating to patient enquiries
  • Other information pertaining to surveys

Information we collect automatically from you

This use automatically includes (where available), your Internet Protocol (IP) address and pseudonymous identifiers, software configuration, aggregate use information, geographical location data, operating system and browser type and, depending on the cookie, also includes the reporting of statistical data about our users’ browsing actions and patterns.  We will not usually be able to identify you from this information.

How We Use this Data

We require this information to understand your needs, provide you with a better service, and for:

  • internal record keeping.
  • improving our products and services;
  • periodically sending you (using the email address which you may provide) promotional emails about new products, special offers or other information which we think you may find interesting;
  • from time to time contacting you by email, phone, fax or mail for market research purposes. We may use the information that you agree to give us to customise the website according to your interests.
  • As necessary to comply with a legal obligation:
  • When you exercise your rights under Data Protection Laws and make requests
  • For compliance with legal and regulatory requirements and related disclosures
  • For establishment and defence of legal rights
  • For activities relating to the prevention, detection and investigation of crime
  • To verify your identity, make credit fraud prevention and anti-money laundering checks;
  • To investigate complaints, legal claims and data protection or clinical incidents.

Based on your consent, if you ask us to disclose your personal data to other people or organisations such as a company handling a claim on your behalf; or otherwise agree to disclosures; or when we process any special categories of personal sensitive data about you at your request.

Security
We are committed to ensuring that your information is secure. To prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

Controlling information about you

When you fill in a form or provide your details on our website, you will see one or more tick boxes allowing you to:

  • Opt-in to receive marketing communications from us by email

If you have agreed that we can use your information for marketing purposes, you can change your mind easily, via one of these methods:

  • Send an email to marketing@vista-health.co.uk
  • Write to us at: Vista Health, Patient Referral Centre, Sandbrook House, Sandbrook Park, Rochdale, OL11 1RY

We will never lease, distribute or sell your personal information to third parties. Any information we have about you is stored and processed under our data protection policy, in line with the Data Protection Act 2018.

How we use cookies is set out in our Cookie Policy

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links, you should note that we do not have any control whatsoever over that other website. Therefore, we cannot be responsible for the content on those websites nor the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by our privacy policy. You should exercise extreme caution as to the content on those sites and look at the privacy statement applicable to the website in question.

Your Consent

By using our site, you consent to our website Terms and Conditions and Cookie Policy (unless you disable the cookies). We will not collect personal data unless you actively provide that personal data to us which you may only do if you consent to this privacy policy and you do by submitting your details and ticking the marketing compliance box.

Security

We are committed to ensuring that your information is secure. To prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

Sensitive Information

When using or subscribing to our services, you may choose to provide us with information which is defined as sensitive personal information in the Data Protection Act 2018. Examples of sensitive information include details of your ethnicity or state of health. As with all the personal information which you provide to us, we shall use and store this information carefully in accordance with this privacy policy.

Terms and Conditions

Welcome to our website.  By using this website, you are agreeing to comply with and be bound by the following Terms and Conditions of use, which together with our privacy policy govern Vista Health’s relationship with you in relation to this website.   The term ‘Vista Health’ or ‘Vista Health website’ ‘us’, ‘our’ or ‘we’ refers to the owner of the website. The term ‘you’ refers to the user of our website.

As a condition of your use of this website, you warrant to Vista Health that you will not use this website for any purpose that is unlawful or prohibited by these Terms and Conditions.

This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics, and any reproduction is prohibited.

The content of this website is for your general information and use only. We aim to update our website regularly, and may change the content at any time. Any of the material on our website may be out of date at any given time, and we are under no obligation to update such material.

The material displayed on our websites is provided without any guarantees, conditions or warranties as to its accuracy. To the extent permitted by law, we hereby expressly exclude any liability for any direct, indirect or consequential loss or damage incurred by you or any user arising from or in connection with browsing our website, the materials and the downloading of them, or in connection with the use, inability to use, or results of the use of our Website, any websites linked to it and any material posted on them, including, any liability for errors, inaccuracies, omissions or misleading or defamatory statements, and without limitation, any liability for loss of income or revenue, loss of business, loss of profits or contracts, loss of anticipated savings, loss of an opportunity, loss of data, loss of goodwill, wasted management or office time, and for any other loss or damage of any kind, however arising and whether statutory, caused by tort (including negligence), breach of contract, common law, or otherwise, even if foreseeable.

Nothing in these Terms and Conditions shall affect our liability for death or personal injury arising from our negligence, nor our liability for fraudulent misrepresentation, nor any other liability which cannot be excluded or limited under the applicable law or which alternatively may affect your rights as a consumer (as applicable).

We do not represent or warrant that our websites or the materials are free of all viruses or other harmful components. You should therefore exercise caution in your use of the website and when downloading any materials and use up to date, industry recognised software to detect and destroy any viruses or similar destructive devices. You agree that you access our website and download the materials at your own risk and that you will be solely responsible for your use and any damage to any computer system, loss of data or other harm that may result.

We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our website or to your downloading of any material posted on it, or on any website linked to it.

We may revise these Terms and Conditions at any time by amending this page. You are expected to check this page from time to time to take notice of any changes we have made, as they are binding on you. Some of the provisions contained in these Terms and Conditions may also be superseded by provisions or notices published elsewhere on our Website.

These Terms and Conditions are governed by English law and the English courts will have exclusive jurisdiction over any claim arising from, or related to, a visit to or use of our website.

Vista Health Cookie Policy 

Last updated (January 2019)

Our website, Vista Health, uses cookies on www.vista-health.co.uk. By using the service, you consent to the use of cookies.

Our website uses technology to collect information about its use, to distinguish between users, to help us provide you with a good experience and to allow us to improve the site and the service we offer. This means that when you visit our website, cookies or similar technologies will be placed on your computer or other device. 

Please make sure you read our Privacy Statement as well as this cookie policy. More information can also be found in the privacy information section at the end of this cookie policy. 

What are cookies?
Cookies are small pieces of text that are placed on your computer, smartphone or other device when you visit our website. A cookie file is stored on your device and allows us, or our third-party partners (see below) to recognise you and make your visit easier and more useful to you when you revisit our website. 

How does Vista Health use cookies?

Cookies allow us to recognise users (where appropriate), tailor the content on our website to fit the needs of our website's visitors, helps us improve the user experience by providing a better website, enables us to monitor which pages you find useful and which you do not. Without certain types of cookies enabled, we can't guarantee that the website and your experience of it are as we intended it to be.  A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

We use cookies for the following purposes:

  • to obtain information about your visits and about the device you use to access our website.
  • to identify which pages are being used from the traffic log cookies. This helps us analyse data about web page traffic and improve our website to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system
  • to enable certain functions of the service, to provide analytics, to store your preferences, to enable advertisements delivery, including behavioural advertising.

This use automatically includes (where available), your Internet Protocol (IP) address and pseudonymous identifiers, software configuration, aggregate use information, geographical location data, operating system and browser type and, depending on the cookie, also includes the reporting of statistical data about our users’ browsing actions and patterns. We will not usually be able to identify you from this information.

Types of cookies
The length of time a cookie stays on your device depends on its type.  We use two types of cookies on our website:

  • Session cookies are temporary cookies which only exist during the time you use the website (or more strictly, until you close the browser after using the website). Session cookies help our website remember what you chose on the previous page, avoiding the need to re-enter information and improve your experience whilst using the website.
     
  • Persistent cookies stay on your device after you’ve visited our website. For example, if you tick the 'Remember my ID' box when you log onto Online Banking a persistent cookie will be used, so that the website remembers you the next time you use it. Persistent cookies help us identify you as a unique visitor. 

We also categorise our cookies to help our customers understand the specific reason for each cookie.